SHIPPING & RETURNS

Courier Returns:

Courier Returns occur when the order is undelivered and marked as ‘Returning to Origin’ (RTO). Please find below the potential reasons for the order being marked as RTO

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Reasons for undelivered shipment

• Customer not contactable

• Incomplete address

• COD amount not ready

• Future delivery requested by the customer 

• Self-pickup requested by the customer 

• Customer refused delivery

• Door/premises/office closed

• Pincode not serviceable

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Customer Returns:

Product Quality issues:
In the case of issues related to misprinting or damaged or defective items sent to the customer, it must be communicated to pixeify within 10 days upon the delivery of the product. For items lost in shipment, claims, if any, must be communicated not later than 10 days after the estimated delivery date.

Broken products received:
In the case of fragile products like Mugs and Framed posters, all issues have to be raised within 10 days from the date of delivery of the product. In order to raise a replacement request, send us pictures of the broken product along with the original packaging in which the product was received by the customer, showing the shipping label and the customer details on it clearly for verification.

We only accept return if you have received the product in a damaged, broken, defective or not usable condition. Once approved, we will send the replacement of the same product in 1-3 days.

If product is unavailable or shipped incorrectly, the refund will be processed from our end within 1 business day from the time the returned shipment is received by us. The refunded payment will show up in your payment method in anywhere from 3-5 business days.

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Cancellation by pixeify– Under certain circumstances it might not be possible for us to accept an order and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also ask for additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after you are charged, the said amount will be reversed back in your account in the next ledger closing cycle, which is run every 15 days.